Welcome to Cabaña Workshop, where all our products are made to order, and Cabaña Home, where you will find a selection of readily available items.  We believe in offering you the best of both worlds - the opportunity to personalize and customize your purchases with Cabaña Workshop, and the convenience of finding ready-to-purchase items in Cabaña Home.

Let us guide you through our unique offerings and help you find the perfect products to meet your needs and preferences.

All of our products are designed and lovingly made in the Philippines.

At Cabaña Workshop, we create personalized  made-to-order items crafted by skilled artisans who have been with us for years. With meticulous attention to detail, our handmade products reflect a commitment to quality and individuality, and the unique influences of the local lifestyle.

Cabaña Home offers curated, ready-to-purchase items locally made by experienced artisans. Our designs draw inspiration from the surrounding lifestyle, blending elegance and functionality for stylish living spaces and lifestyle.

Website Soft Launch
You may conveniently browse and  purchase our products online. Our webshop features a wide selection of readily available items listed under Cabaña Home. These products are ready to be shipped and picked up at your convenience. Simply visit our webshop to explore and purchase these items with ease.

For personalized made-to-order items from Cabaña Workshop, we are in the process of integrating them into our website for a seamless ordering experience.  In the meantime, we handle these arrangements manually through our instagram account.  You can reach out to us via Instagram DM, where we will gladly assist you in placing your personalized order.

For bulk orders or special gifting inquiries, please contact us at contactcabanaworkshop@gmail.com or send us a direct message on social media.  Stay tuned on our pop-up events and news by following our social media pages.  We look forward to assisting you and providing a delightful shopping experience.

We appreciate your understanding as we work towards providing a unified platform for all our products.  If you have any questions or need further assistance, please don't hesitate to contact us.

To place an order online, please follow these steps:

1. Browse our website and select the items you wish to purchase.  Add them to your cart. 
2. If you have any specific requests or additional information, you can include them in the cart note box located at the bottom of the page.  
3. Proceed to the checkout page.  It is crucial to provide complete and accurate information in all the required fields.  This information will be used to contact you regarding the confirmation and delivery of your orders.
4. After placing your order, you will receive an automated email immediately. This email will contain a comprehensive order summary and instructions for the next steps, including payment.  If you don't receive a confirmation email. kindly check your spam/junk folder and add contactcabanaworkshop@gmail.com
5. To complete your order, email us a proof of payment (a screenshot or transaction slip) in reply to the order summary email you received. Please note that all orders must be fully paid for before they can get scheduled for production or shipment.
6. A dedicated customer service representative will contact you to confirm your order and arrange the delivery according to your schedule.

If you have any uncertainties or need further assistance, feel free to send us a direct message on our Instagram account (@cabanaworkshop) or contact us at 0917-8273170.

At Cabaña Workshop, we strive to provide cashless and contactless payment options for your convenience and safety.  Below are the details of the payment options available. Please note that all orders must be fully paid for before they can get scheduled for production or shipment.

BDO Bank Deposit:
Account Name: Cabaña Personalized Gift Co
Account number: 006500062190

GCASH
Account Name: Maria del Carmen G. Legarda
Gcash number: 0917-8273170

You will also find these payment details in the email sent to you after you checkout. We encourage you to review the email for any additional information regarding payment. 

Since we work with third- party service providers for delivery, we can provide timing estimates for your orders, but we cannot guarantee exact delivery dates as we do not have direct control over shipping timelines and potential delays. While we strive to deliver your orders within the scheduled delivery date, we cannot guarantee the exact arrival time due to various factors beyond our control.  If you anticipate any issues or are unable to receive your order within the expected timeframe, we kindly request that you notify us ahead of time. Our customer service team will be happy to assist you and make necessary arrangements to accommodate your needs. Your satisfaction is important to us, and we appreciate your understanding and cooperation in this matter.

STANDARD SCHEDULE

Cabaña Home (without Personalization):  After your order has been confirmed and payment has been made, you can expect your items to be shipped within 1-3 business days in Metro Manila and 5-7 business days for provincial areas.  We prioritize prompt processing and delivery for our non-personalized Cabaña Home products, ensuring you receive them in a timely manner.  

Cabaña Workshop (with Personalization):  For personalized items from Cabaña Workshop, the production timeline may range from 14-21  business days (2-3 weeks) for Metro Manila and 14 -28 business days (2-4 weeks) for provincial areas. This timeframe accounts for factors such as the quantity of items ordered and the current season.  Once your order has been confirmed and payment has been made, our skilled artisans will begin crafting your personalized items with meticulous attention to detail.

Please note that the specified timelines are estimates and can vary depending on the specific product and order volume. We make every effort to ensure timely delivery, and our team will keep you informed regarding the progress of your order. Your satisfaction is our priority, and we appreciate your understanding as we create and deliver your customized Cabaña Workshop items.

BULK ORDERS AND PEAK SEASON

Peak orders refer to periods when there is a high demand for our products, such as during holidays or special occasions. During peak seasons, the volume of order increases, which may require additional time to process and fulfill.

Bulk orders refer to larger quantities of a particular item or multiple items placed in a single order.  These orders may require additional time for production and preparation due to the larger quantity involved.

To ensure timely delivery, we recommend placing your orders in advance, especially for peak seasons or when ordering in bulk.  Ordering before September, for example, allows us ample time to process your request and ensures that you receive your personalized items in a timely manner. Planning ahead helps us meet your expectations and ensures a smooth and enjoyable shopping experience.

Our headquarters is located in Parañaque, Metro Manila, and we offer shipping services throughout the Philippines, both locally (within Metro Manila) and domestically (anywhere outside Metro Manila).  Alternatively, you may choose to pick up your orders directly from our HQ.

You have the option to pick up your items at our headquarters in Parañaque. Once your orders have been paid for and confirmed, we will send you an email containing the exact address and pickup schedule. Please note that the pick-up and delivery dispatch are only available during business days, Mondays through Saturdays, from 10am to 4pm only.

Do note that by choosing  a third-party-on-demand delivery service to pick up your order, Cabaña Workshop will not be held liable for any issues that may occur after the package has been turned over. This also means that it is your responsibility to track and coordinate the delivery with the service provider.

At Cabaña Workshop, we take care to package your items securely and in line with our quality standards. This means that every item that comes out of our shop will include a primary and secondary packaging. 

Primary Packaging: The standard packaging for each item is as defined in the product description. 

Secondary Packaging:  For added convenience and branding, we include secondary packaging such as paper bags and extra wrapping. This helps to ensure that your items are well-protected during transit.

Please note that additional packaging options such as gift tags, ribbons, boxes, and bubble wrap are not automatically included with your order,  unless otherwise mentioned in the product description.  However, we are more than happy to accommodate your specific packaging preferences upon request.  Please keep in mind that requesting additional packaging options may incur an additional cost.

At Cabaña Workshop, we understand the importance of presenting your purchases in a thoughtful and appealing manner.  If you have any specific packaging requirements or would like to discuss customization options, please feel free to reach out to us. We strive to provide a personalized and exceptional experience for our customers, and will do our best to meet your packaging needs while ensuring your satisfaction.

We take great care in ensuring that the products you order are received in good condition. We uphold strict quality control measures throughout the production process and utilize secure packaging materials.  Additionally, our reliable shipping partners prioritize careful handling to ensure the safe delivery of your order.

At Cabaña Workshop, we also strive to prioritize eco-friendly practices and strive to use minimal packaging to reduce waste. When you choose our local shipping option, we guarantee that your items will be carefully packaged and arrive in their proper condition.  

Please be aware that if you opt for your own shipping method, we cannot be held responsible for any breakage or delays that may occur during transit.  While we take great care in packaging your items, once they leave our facility, their handling and delivery are beyond our control.If you encounter any issues or concerns about shipping arrangement, please reach out to us for assistance. Your satisfaction is our priority.

All shipping options for your delivery address are displayed at checkout, along with exact prices. Please make sure to click the correct box for a seamless checkout.

LOCAL AND WITHIN METRO MANILA

LOCAL STANDARD - anything that can fit in a motorbike box

Standard Motorbike Php 150 Zone 1
Las Pinas, Paranaque, Muntinlupa

Standard Motorbike P250 Zone 2
Makati, Taguig, Manila, Pasay

Standard Motorbike P350 Zone 3
Mandaluyong, San Juan, Pasig

Standard Motorbike P400 Zone 4
Quezon City, Marikina, Pateros, Valenzuela, Cainta, Rizal, Malabon and Navotas

LOCAL BULK
Car or Van Php 850 (Metro Manila only) - Big, sensitive items and Bulk Orders

DOMESTIC / PROVINCIAL (OUTSIDE OF METRO MANILA)-Shipping Information:

• Domestic shipping fees will be shouldered by the client and settled upon delivery.
• By choosing this service, we handle the packing and shipment of  your item to the third-party logistics provider.  We will provide you with the tracking number for easy monitoring.
• Orders without personalization that have been confirmed and paid for, will be processed and delivered within 5-7 business days (1 week); and with personalization about 14-28 business days (2-4 weeks). Please note that these timelines are estimates and may vary depending on the specific product and current demand. Please note that these estimates are provided by our partner courier and we are not liable for any delays once the package has been sent.
• For orders outside Metro Manila, we utilize LBC as our courier.  

Shipping Fee Computation and Payment:

• Paid to Cabaña Workshop: A flat fee of P300 for bagged or boxed items covers logistics preparation and coordination. 
• Paid directly to third-party logistics company: Domestic shipping fees are the responsibility of the client and will be settled upon delivery.

Important Note: Please be aware that the exact cost of shipment and timeline may vary as we rely on a third-party service.  For more information on rates, please refer to  (https://www.lbcexpress.com/rates)

We occasionally offer free shipping for a minimum purchase amount as part of our promotional offers. The specific details of our free shipping promotion, such as the minimum purchase amount and duration, may vary depending on the time and season.

To stay updated on our current promotions and free shipping offers, we recommend checking the announcement bar or homepage of our website for the latest information. Please note that the availability of free shipping is subject to change, and any specific terms and conditions will be outlined in the promotion details.

At this time, we do not offer international shipping as a standard option.  However, if you are located outside the Philippines and wish to make a purchase, you can contact us by sending us an email (contactcabanaworkshop@gmail.com) or by messaging us through our Instagram page to discuss the possibility of arranging international shipping yourself. Our team will be happy to assist you and provide any necessary information to facilitate the process.  We appreciate your understanding and interest in our products.

Yes, our website allows you to shop from anywhere in the world, as long as the shipping address is within the Philippines. To get started, simply visit our website and browse through our selection of products.  Add the desired items to your cart and proceed to the check page.

During the checkout page, please ensure that you select a shipping address within the Philippines. Please note that we only accept payment through bank deposit and Gcash for international orders.

We also offer a convenient gift card option that can be purchased directly on our website in various denominations. The gift card option provides a thoughtful and flexible gifting solution, ensuring that your friend receives a present that they truly desire.  

If you have any questions or concerns regarding the process, please feel free to get in touch via email at contactcabanaworkshop@gmail.com to discuss the details and make necessary arrangements.

At the moment, we primarily cater to customers within the Philippines and focus on providing exceptional products and services locally.  While we do not currently have an established process for exporting or engaging in trade abroad, we are open to exploring potential opportunities in the future.  If you are interested in partnering with us or have specific inquiries regarding international trade, we encourage you to reach out to our team directly.  Please feel free to contact us and we will do our best to assist you. 

Absolutely! We understand the joy of gifting, and we are delighted to assist you in making your purchase a special gift for someone. When placing your order, you can easily indicate that it is a gift by providing the recipient’s name, complete contact information, and shipping address in the separate Shipping Address option during checkout.

Our items do not come with physical price tags, and our billing/sales invoices are sent digitally to the email address provided during the checkout process.  This ensures a seamless and convenient gifting experience.

To enhance the gifting experience, we offer the option to purchase extra gift cards and ribbons on our website. You can find these items in the designated section of our website.  If you wish to include a personalized message on the gift card, simply add it to the note box before checking out, along with any additional requests you may have.

If you have any further inquiries or need assistance with your gift order, please do not hesitate to contact us.  We look forward to helping you make your gift extra special!

Unfortunately, our current system can only accommodate one delivery address per order. If you wish to have multiple gifts delivered to different addresses, we recommend placing separate orders for each recipient through our website.  This will ensure that each gift is processed and shipped to the intended address accurately.

If you prefer a more streamlined process or have specific requirements  for multiple deliveries, please feel free to contact us. Our team will be happy to assist you in making the necessary arrangements. 

Thank you for your understanding and for considering us for your gifting needs. We strive to provide the best service possible to make your gift-giving experience convenient and memorable.

We welcome bulk orders and recommend providing us with advanced notice.  We typically require 3-4 weeks’ notice for large orders and an additional week for heavy customization.  However, we understand that unexpected situations can occur, and we will do our best to accommodate shorter timelines when possible.  Please reach out to us via email at contactcabanaworkshop@gmail.com to discuss your specific needs. We value your business and are committed to providing you with exceptional products and services.

To ensure timely delivery, we recommend placing your orders in advance, especially for peak seasons or when ordering in bulk. Ordering before September, for example, allows us ample time to process your request and ensures that you receive your personalized items in a timely manner. Planning ahead helps us meet your expectations and ensures a smooth and enjoyable shopping experience.

We offer E-gift Cards for your convenience, which you can purchase from our website. Our E-Gift Cards are redeemable exclusively on our online shop. Please note that E-Gift Card purchases are final and non-refundable, and  cannot be redeemed in any physical store pop-up location. 

Once paid for, you will receive the E-gift card in the email you provide, and  you may forward this to your gift recipients or use them yourself!

These gift cards do not expire and they can be used multiple times for as long as there are still credits on the account. Do note, however, once the gift card code is used, it can not be reversed anymore. To use,  just enter the unique gift card code found at the checkout section of the site.It’s a perfect option for gifting and allows the recipient to choose their favorite items from our online selection.

We encourage our customers to review their orders carefully before making the final payment to ensure accuracy and satisfaction.  

Cancellation requests after order placement may be made before the payment is completed. If you would like to cancel your order, simply get in touch with us before you process your payment so we can edit your orders.

We cannot guarantee cancellation AFTER payment as we process orders immediately after payment has been validated. Please note that all orders that have been fully paid and processed are considered final, and we are unable to offer refunds or changes to the order. However, if the order has not been processed yet, we will assess the possibility of cancellation and inform you accordingly.

For urgent concerns regarding cancellations, we recommend calling our customer service hotline for immediate assistance. 

We strive to deliver high-quality, hand-made products that you will love. However, if you wish to return or exchange an item, we have a straightforward policy.

• We must be notified within 3 days upon receipt of item (follow the proper process as stated below)
• Personalized or customized items, including those with fabric or color selections, as well as monogrammed items are non-refundable and are not eligible for exchange. 
• Exchange is applicable only for the same item in cases of defects and incorrect items. If the desired item is unavailable, we will provide a refund or store credit as an alternative.
• We will allow requests to exchange only non personalized and non customized items for as long as we are notified within 24 hours of receipt of item, and within 72 hours of return. Please note that for requests to exchange item, the customer shall be responsible for courier fees and other fees in relation to logistics.
• We will assume responsibility for arranging the pick-up and delivery of the replacement item at no additional cost to you, in instances where we are accountable for errors, such as defective or incorrect items or misspelled embroidery.
• Once we receive the returned item and verify its condition, we will process the exchange as per our assessment.  

Items that eligible for return or exchange include:

• Incorrect item delivery: if we have mistakenly delivered the wrong item to you.
• Defective or broken items: If the product is damaged and faulty upon receipt.

Please note that all products for return or exchange should follow our standard operating procedures (SOP) and undergo assessment before we accept them.  We reserve the right to determine the eligibility of items for return or exchange based on our assessment.

Disclaimer: Our team will carefully assess returned or exchanged items to ensure they meet the necessary criteria.  We appreciate your understanding and cooperation in adhering to our return/exchange process.

• Contact us via EMAIL only: If you would like to initiate a return, please send us an email at contactcabanaworkshop@gmail.com within 3 days upon receiving your order.  In your email, kindly provide complete information:
  Full Name, order number, reason for the return, and attach a photo if there is any damage.
  We will notify you within 2-3 business days  if we will grant the request and details where to send this. 
• Return Requirements: items being returned should be unused, in good condition, and in their original packaging.
• Customer Responsibility: Please note that the customer is responsible for the delivery of the items requested for exchange to and from our shop. We recommend using a trackable shipping service to ensure the safe return of the items.
• Seller Responsibility: We will assume responsibility for arranging the pick-up and delivery of the replacement item at no additional cost to you, in instances where we are accountable for errors, such as defective or incorrect items or misspelled embroidery. → Edited this a bit and added this 
• Return / exchange: Upon receiving the returned items and verifying their condition, we will proceed with either a refund or exchange, if applicable, or as stated in our policy. 

While we strive to provide the best possible experience for our customers, we do not accept requests for refunds. However, we do offer store credit as an alternative, which can be used within a limited time period.  Please note that refunds can only be given in the following scenarios:

1. Fault of the seller:  If we have made an error in delivering the incorrect item or if the item is defective or damaged upon receipt, we will gladly issue a refund.
2. Item not available:  In the event that the item you have ordered is not available or out of stock, we will provide a refund for the amount paid.

We appreciate your understanding and cooperation regarding our refund policy.  If you have any questions or concerns, please don’t hesitate to contact our customer service who will be happy to assist you. 

Hand wash items:

• All toiletry bags (ladies and men’s), totes, suitcase organizers, jewelry pouches, stuff bags, terry pouches, hot water and ice bags, multi-purpose pouch, multi colored pouch, travel tissue covers, hanging garment bag should be hand washed separately to prevent bleeding of color 
• Use mild detergent and luke warm water.
• Gently scrub the fabric with your hands.
• Rinse thoroughly to remove all soap residue.
• Squeeze out excess water and hang to dry in a well ventilated area.
  
  

Machine wash items:

• Bed Sheet sets, laundry bags, shoe bags, and other flat items can be washed in a washing machine.
• Use a gently or delicate cycle with cold water
• Use a mild detergent suitable for delicate fabrics.
• Avoid mixing them with heavy or rough fabrics that can cause damage.
• After washing, remove them from the washing machine and lay flat or hang to dry 
• Do not put them in the dryer, as the heat may damage the lining.

• Hand wash with mild detergent: Fill a basin or sink with lukewarm water and add a small amount of mild detergent. Gently agitate the linen fabric in the soapy water, paying attention to any stained or soiled areas.  Rinse thoroughly with clean water
• Machine wash in mesh bag: If you prefer machine washing, place your linen fabric items in a mesh laundry bag to protect them.  Use a gentle cycle with  lukewarm water.  Avoid using bleach, as it can weaken and damage the fibers. 
• Hang the linen to dry: After washing, gently squeeze out the excess water from the linen fabric item without wringing or twisting.  Hang it to dry in a well ventilated area.
• Ironing and Starching:  Linen tends to wrinkle, but it can easily be ironed to regain a crisp appearance.  For best results, iron the linen item while it is still damp.  Use a medium to high heat setting.  You may also spray a small amount of starch on the linen fabric before ironing to help maintain its crispness.

By following these care instructions, you can help maintain the shape and appearance of your crocheted items with raffia fabric, while also preserving the integrity of the lining inside.

• Soak the crocheted items in water with a mild detergent: Fill a basin or sink with lukewarm water and add a small amount of mild detergent.  Place the crocheted items in the soapy water and let them soak for a short period.  Gently swish them around to ensure they are fully immersed.
• Spot clean the fabric part: If there are any stains or spills on the fabric part of the placemat or coaster, use a clean cloth or sponge to gently blot the area.  Avoid rubbing harshly, as it may damage  the fabric or affect the lining inside. 

Hang to dry: After soaking and spot cleaning, remove the crocheted items from the soapy water and gently squeeze out the excess moisture.  Avoid wringing or twisting the items, as this can cause the lining to crumple or lose its shape.  Instead, carefully shape and lay them flat on a clean towel or hang them to dry in a well ventilated area.

By following these care instructions, you can help maintain the quality and appearance of your crocheted glass coasters

• Soak the crocheted items in water with a mild detergent: Fill a basin or sink with lukewarm water and add a small amount of mild detergent.  Place the crocheted items in the soapy water and let them soak for a short period.  Gently swish them around to ensure they are fully immersed.
• Rinse and squeeze out excess water: After soaking, rinse the coasters thoroughly with clean water to remove the detergent residue.  Gently squeeze out the excess water, being careful to twist or wring coasters.

Hang to dry:  Once the excess water has been removed, hang the crocheted coasters to dry.  You can use a clothesline, drying rack, or any suitable place where they can air dry.  Make sure to allow sufficient airflow around the coasters to aid in the drying process.

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By following these candle car tips, you can enjoy a safe and enjoyable candle experience while maximizing the lifespan of your candle.

• Trim the wick: Before lighting your candle, trim the wick to about ¼ inch (0.6 cm) in length.  This helps to prevent excessive smoking and uneven burning.
• First burn: Allow a candle to burn until the wax melts evenly across the surface.  This helps to prevent tunneling and ensures a clean, even burn for future uses.
• Burn time: Do not burn the candle for more than 4 hours at a time.  This helps to prevent overheating and ensures a clean, even burn for future uses.
• Extinguish properly: Avoid blowing directly onto the wick to prevent hot wax from splattering.
• Avoid drafts:  Keep the candle away from drafts, as they can cause uneven burning and may even extinguish the flame.
• Safety precautions: Always place the candle on a heat-resistant surface and keep it away from flammable objects.  Never leave a burning candle unattended and keep it out of reach of children and pets.

Our business hours are from Monday to Saturday, 9am - 5pm.  Please note that pick-up and delivery dispatch are only available during business days from 10am to 4pm.

To contact us, you can reach out to us via email at contactcabanaworkshop@gmail.com.  Alternatively, you can send us a direct message on Instagram (@cabanaworkshop).